Archive for January 2010

The Evolving World of Media & Entertainment Research

by Richard Keck January 29, 2010

At Collective Intellect, we appreciate that social media messages don’t live in an isolated vacuum; content influences and is influenced by traditional media stories. This is why we view and treat online news content just like your standard social media message. This confluence of traditional and social media also impacts our assessment of the larger [...]

Brand Wars – Whole Foods vs. Trader Joe’s

by Stacy Cohen January 22, 2010

When you think of Whole Foods, what’s the first thing that pops in your head? How about when you think of Trader Joe’s? Never been to a Trader Joe’s, you say? Well, there are 325 to choose from in 25 states, noticeably more than the 280 stores that Whole Foods operates…and that’s in 38 states, [...]

Twitterville Thoughts

by Matan Har January 19, 2010

A few weeks ago we interviewed Shel Israel about his new book Twitterville. Twitterville is less a business manual than it is a collection of short success stories. The book is so effective because of the personal, one-on-one style with which it is written. It is both entertaining and informative, and while reading it you [...]

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The People Have Chosen

by Vicky Czarniecki January 15, 2010

Last week was a first for the little people. The People’s Choice Awards were completely decided on and by “the People.” For the first time, fans were involved at the beginning stages of the show and were able to not only vote, but decide on the nominees. In a post published by AdAge which discussed [...]

The Fans Speak: Conan vs. Leno

by Laura Carroll January 14, 2010

“Hello, my name is Conan O’Brien, and I will soon be available for children’s parties.” While Conan O’Brien was his usual funny-self, poking fun at the possible end to his career in his opening monologue on January 12th, consumers find nothing funny about NBC’s decision making. Moving his late-night time slot back to 12:05 ET, [...]

A Bit of Introspection

by Richard Keck January 6, 2010

Taking part in a time honored tradition, as we launch our 2010 blogging effort, we resolve to be more deliberate about sharing information that tells the story of Collective Intellect, the social media research industry, as well as social media marketing and social media in general. We are expecting many things to change in 2010, [...]

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Define: Social CRM

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer's ownership of the conversation.

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Almost any textual content your organization stores such as:

Any proprietary data can be imported into the Collective Intellect Social CRM Insight platform.

Contact us about mapping your data to the ci-insight format. info@collectiveintellect.com

Define: Snippet

Snippets are subsets of a posting based on your specified search criteria.
These snippets enable you to more accurately capture consumer sentiment across any topic, theme, dimension or term.

Define: Blog

Websites that have an RSS feed (people can subscribe to them), and they are personally authored.

Define: Message Board

Forums or threaded conversations where one person can comment, and anyone can view the comment and respond back.

Define: News

Online news, includes WSJ, NY Times, Local News, etc

Define: Social Sites

Social networking sites such as Facebook, MySpace, LinkedIn.

Define: MicroBlogs

Twitter, where content is limited to 140 characters.

Define: Social Media

"Social media are media for social interaction, using highly accessible and scalable publishing techniques. Social media use web-based technologies to transform and broadcast media monologues into social media dialogues." more from wikipedia here