Archive for July 2010

High Quality Analytics

by Tim McCandless July 23, 2010

At Collective Intellect we are focused on delivering actionable analyses of social media conversations for customers who want to know what people are thinking and saying about their products. To do this we apply cutting-edge, high quality analytics to every phase of the analysis process. CI’s new Insight platform incorporates these techniques to allow customers [...]

Collective Intellect Announces Social CRM Insight Platform

by Tyler Montgomery July 15, 2010

BOULDER, Colo., July 15 /PRNewswire/ — Today Collective Intellect released the industry’s first web-based, automated, real-time text mining and analytics software for social media, traditional and corporate media. Collective Intellect’s Social CRM Insight Platform is designed to provide real-time, actionable insights to enable organizations to gain faster and richer insights as well as early warnings [...]

White Paper: Strategy for Social CRM

by Kevin Yordy July 12, 2010

The debate surrounding the validity, longevity and value of social media has given way to a spirited discussion as to how companies glean insight from social media and leverage it across the organization. Download the white paper: Strategy for SocialCRM (PDF)

White Paper: Semantic Filtering

by Brandon Line July 12, 2010

Collective Intellect’s proprietary, semantic search and analytics technology automates the capture of consumer “consideration and preference” metrics and insights from consumer generated content in a myriad of social media environments. Learn how in this white paper: Semantic Filtering (PDF)

Point of View: Facebook

by Laura Carroll July 12, 2010

Collective Intellect is augmenting its current data collection with publicly available data on Facebook, collecting tens of thousands of posts per day from popular categories available on Discussion Groups and Fan Pages. Learn more about how we use Facebook data: Point of View: Facebook (PDF)

Point of View: MySpace

by Laura Carroll July 12, 2010

Collective Intellect currently collects over 913,000 blogs from MySpace. Most of the relevant content for organizations on MySpace comes from blogs where users are sharing more of their thoughts and feelings than anywhere else on the site. Check out more of our thoughts on MySpace: Point of View: MySpace (PDF)

Point of View: YouTube

by Laura Carroll July 12, 2010

Check out Collective Intellect’s view on YouTube: Point of View: YouTube (PDF)

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Define: Social CRM

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer's ownership of the conversation.

Define: Proprietary Content

Almost any textual content your organization stores such as:

Any proprietary data can be imported into the Collective Intellect Social CRM Insight platform.

Contact us about mapping your data to the ci-insight format. info@collectiveintellect.com

Define: Snippet

Snippets are subsets of a posting based on your specified search criteria.
These snippets enable you to more accurately capture consumer sentiment across any topic, theme, dimension or term.

Define: Blog

Websites that have an RSS feed (people can subscribe to them), and they are personally authored.

Define: Message Board

Forums or threaded conversations where one person can comment, and anyone can view the comment and respond back.

Define: News

Online news, includes WSJ, NY Times, Local News, etc

Define: Social Sites

Social networking sites such as Facebook, MySpace, LinkedIn.

Define: MicroBlogs

Twitter, where content is limited to 140 characters.

Define: Social Media

"Social media are media for social interaction, using highly accessible and scalable publishing techniques. Social media use web-based technologies to transform and broadcast media monologues into social media dialogues." more from wikipedia here