Archive for August 2010

What’s the point of your social media analysis?

by Jen Roberts August 31, 2010

There are a number of sophisticated social media metrics tools on the market today. You can aggregate social media conversation to reveal sentiment, voice of customer, demographics, even the profile of the author. It’s all pretty powerful stuff. But in the end, you have to know what to do with the data. You or your [...]

Social Semantic Search: Context & Themes

by Jen Roberts August 25, 2010

We are all pretty familiar with the results of a search engine query. You enter keywords into bing, google or yahoo or some other search engine and get back results. In this example, I entered techstars and the following results displayed: Page after page listing all of the potential matches; it’s like an inventory list [...]

Social CRM Starts with Categorization

by Jen Roberts August 23, 2010

Categorization is the foundation of Social CRM and the most important stage in automated text analytics. The end results of Social CRM – whether reporting, dash boarding, or workflow – is a direct reflection of how well the data was categorized. If you begin with a bad data set your output will not be accurate, [...]

Collective Intellect ranks 192nd on 2010 Inc. 500

by Jen Roberts August 19, 2010

We seem to be getting all sorts of accolades lately. We just found out that we were ranked 192 on the 2010 Inc. 500, Inc’s annual ranking of the fastest-growing private companies in America. We have the August issues of the magazine with the pull-out list and the site will be updated August 24th with [...]

Collective Intellect was just named one of Colorado’s Hottest Companies

by Jen Roberts August 17, 2010

Lead411 launches “Hottest Colorado Companies” list and Collective Intellect is listed. Check out the Lead411 list for Colorado

Yesterday We Were a Contender, Today We’re a Finalist

by Jen Roberts August 13, 2010

We just found out this week that Collective Intellect has been chosen as one of the finalists for the 10th annual IQ (Innovation Quotient) Awards, presented by The Boulder County Business Report. This is pretty exciting for us as  the judges reviewed dozens of different nominations for this year’s event. We’ll find out the results [...]

Do I miss out on key information if I work from a sample?

by Jen Roberts August 11, 2010

If you are doing any sort of consumer analysis, the size and integrity of your dataset or sample is critical. Too large and your analysis can be unwieldy and not yield any additional insights, too small and you risk missing important trends and feedback. To work with the enormous volume of data that is refreshed [...]

Press Release – Collective Intellect Cited as a Contender in Independent Research Report

by Jen Roberts August 11, 2010

Strength in its Data Processing Technology a Key Factor Boulder, CO, August 10, 2010 – Collective Intellect, a leader in social media analytics software was among nine companies that Forrester Research, Inc. invited to participate in its independent study for the “The Forrester Wave™: Listening Platforms, Q3 2010”.   The nine vendors invited to participate ranged [...]

CI:Insight recognized as a Contender in The Forrester Wave™: Listening Platforms, Q3 2010 Study

by Jen Roberts August 10, 2010

We’re a Contender. Collective Intellect was invited to participate in the Forrester Wave on Listening Platforms study, which evaluated offerings from nine companies and scored them according to 76 criteria. We were thrilled to be included in the study. Unfortunately the report is no longer available for download.

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Define: Social CRM

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer's ownership of the conversation.

Define: Proprietary Content

Almost any textual content your organization stores such as:

Any proprietary data can be imported into the Collective Intellect Social CRM Insight platform.

Contact us about mapping your data to the ci-insight format. info@collectiveintellect.com

Define: Snippet

Snippets are subsets of a posting based on your specified search criteria.
These snippets enable you to more accurately capture consumer sentiment across any topic, theme, dimension or term.

Define: Blog

Websites that have an RSS feed (people can subscribe to them), and they are personally authored.

Define: Message Board

Forums or threaded conversations where one person can comment, and anyone can view the comment and respond back.

Define: News

Online news, includes WSJ, NY Times, Local News, etc

Define: Social Sites

Social networking sites such as Facebook, MySpace, LinkedIn.

Define: MicroBlogs

Twitter, where content is limited to 140 characters.

Define: Social Media

"Social media are media for social interaction, using highly accessible and scalable publishing techniques. Social media use web-based technologies to transform and broadcast media monologues into social media dialogues." more from wikipedia here