Beijing Olympics as seen through Social Media

by Jackie Wood August 5, 2008

The 2008 Olympics in China are already generating a great deal of buzz in the Social Media world, particularly around certain Olympic Sponsors. Collective Intellect is actively tracking the buzz around Visa, McDonald’s, UPS, General Electric, Coca-Cola, Panasonic and Kodak. By comparing all sponsors and evaluating each sponsors lift through increase in online conversation, CI will be able to measure the success of each Olympic campaign and ultimately the value of Olympic spending.

Activity and sentiment analysis will play a large roll in online Olympic tracking. For example, although Visa currently has the largest share-of-voice at 42% (see chart below) of the seven selected sponsors, they also have the largest amount of negative sentiment. As the Olympics approach and we continue to dig deeper, it will be interesting to see if this trend changes over time and if negative themes emerge in the Visa Olympic sponsorship conversations that occur.

Throughout the Olympic Games, CI will continue to track and analyze data trends for these major sponsors and release findings along the way. Stay tuned; the Olympics kick-off Friday.

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Define: Social CRM

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer's ownership of the conversation.

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