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A More Social View of Your Business

Sign up for a demo of CI:View and we’ll show you how
social media analytics can help inform business strategy
and social business collaboration

Always-on 360-degree view of your consumer data.

Track critical social media and key performance business indicators for changes in consumer perceptions, emerging issues or trends

Improve communication strategy and fine-tune engagement points to extend a customer’s lifecycle value

Correlate social intelligence with other business metrics or more traditional data

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We can help you understand social media

Identify key social media indicators

Define audience segmentation

Establish best practices for analyzing social media conversations by brand or category

The bottom line

Data leads to action, and action to results.

CI:View enables true understanding of your customers, which in turn will make a difference to your bottom line.

Action_insight

Collective Intellect

2040 14th St. Suite 200

Boulder, CO 80302

720.259.3600
866.697.7204 (fax)
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Define: Social CRM

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer's ownership of the conversation.

Define: Proprietary Content

Almost any textual content your organization stores such as:

Any proprietary data can be imported into the Collective Intellect Social CRM Insight platform.

Contact us about mapping your data to the ci-insight format. info@collectiveintellect.com

Define: Snippet

Snippets are subsets of a posting based on your specified search criteria.
These snippets enable you to more accurately capture consumer sentiment across any topic, theme, dimension or term.

Define: Blog

Websites that have an RSS feed (people can subscribe to them), and they are personally authored.

Define: Message Board

Forums or threaded conversations where one person can comment, and anyone can view the comment and respond back.

Define: News

Online news, includes WSJ, NY Times, Local News, etc

Define: Social Sites

Social networking sites such as Facebook, MySpace, LinkedIn.

Define: MicroBlogs

Twitter, where content is limited to 140 characters.

Define: Social Media

"Social media are media for social interaction, using highly accessible and scalable publishing techniques. Social media use web-based technologies to transform and broadcast media monologues into social media dialogues." more from wikipedia here